AKG goes full Kolmeo: Ray White AKG moves its entire rent roll to a single platform and redefines the job of the property manager
[BRISBANE, Queensland, Novemer 2026] One of Australia's largest Ray White property management office backs its property managers with new technology, a new service standard and a new promise to landlords: we are here to grow your wealth, not just collect your rent.
Ray White AKG today announced it is moving its entire property management operation, approximately 3,000 properties across Southeast Queensland, onto Kolmeo.
The group will run every rental it manages on the one platform, making it one of the largest single rent rolls in Queensland to go all in on Kolmeo.
The move follows a decision by Group CEO Avi Khan and property management CEO Rachael Curtis to rebuild how AKG delivers property management, rather than bolt new tools onto the old model.
"This is not a software swap," Mr Khan said. "We looked at what our landlords and tenants will need over the next five years and concluded the old way of doing property management cannot get there. Going full Kolmeo gives our team the tools to do the job the way it should be done."
A platform built around the property manager
At the centre of the decision is the property manager. AKG's position is that property management has been the most under-recognised profession in real estate, and the technology it has been handed for the past two decades has made the job harder, not easier.
"Property managers carry the relationship, the compliance, the maintenance, the arrears and the difficult conversations, and most of them do it with systems designed around a trust account rather than a person," Mr Khan said. "We chose Kolmeo because it was built the other way around. It starts with the property manager and the people they serve."
Kolmeo brings the entire property management operation into one secure, fully configurable system, covering maintenance, rent reviews, inspections, payments, reporting and analytics, all from a single place. At the centre of the platform is ‘Kleo’, Kolmeo's AI property management assistant. Kleo works alongside property managers to take on repetitive admin and a variety of tasks, while surfacing what needs attention and help teams respond faster.
Alongside the technology, AKG has set a new service standard across the group: property management by email is over. Property managers are now expected, and rewarded, for picking up the phone and speaking with owners and tenants directly.
"When you take the admin away, you get the property manager back," said Rachael Curtis, AKG's property management CEO. "Our people did not join this industry to send emails. They joined it to look after people and property. Kolmeo gives them the time to do that, and this group gives them a career path to match. Property managers at AKG are being developed as asset managers and advisors, and that is where the profession is heading."
Knowing who the client is
The second driver is a clear view of who AKG works for. Its clients are landlords, and the environment those landlords operate in has changed more in the past three years than in the previous twenty.
Rental legislation across Queensland and the rest of the country is being rewritten, compliance obligations are tighter, holding costs have risen sharply and the margin for error on a single investment property is thinner than it has ever been. At the same time, the typical AKG landlord is not a professional investor. They own one or two properties, often with a mortgage, and they rely on their property manager to tell them what is changing and what to do about it.
"The operating setting for landlords is changing drastically, and most of them are finding out about it after the fact," Mr Khan said. "Our job is to know the rules before our clients need to, keep every property compliant, and give owners the information to make good decisions about an asset that is usually the biggest thing they own outside their home."
On Kolmeo, every AKG owner has direct visibility of their property, their tenancy, their financials and every request in progress, from their phone. Compliance obligations are tracked on the platform rather than in a property manager's memory, with automated monitoring across the entire rent roll.
From collecting rent to growing wealth
The shift AKG is making is from rent collection to wealth management. A property manager who only collects rent and arranges repairs is doing the minimum. A property manager who understands the owner's position can help them hold, improve, refinance, insure, add to or eventually sell the asset at the right time.
AKG is one of the few agency groups in Australia with sales, property management, legal, finance and insurance under the one roof. Kolmeo becomes the operating layer that connects those services to each landlord, with its built in marketplace giving owners and tenants access to utilities, insurance, lending and tax depreciation without a separate sales process.
"Our landlords have never had more options, and our job is to make sure they know about them and choose well," Mr Khan said. "If an owner is paying too much on their loan, under insured, missing depreciation or sitting on equity they could use, their property manager should be the first person to tell them. That is better service, and it is the difference between a rent roll and a client base."
The group will report on more than rent and arrears. Owners will receive regular reviews of the property's rental position, compliance status, maintenance outlook and capital position, with a direct line to AKG's finance, legal and sales teams when they want to act.
Tenants are back in force
The third driver is the tenant. After several years in which renters took whatever they could get, the market has turned. Vacancy has eased, more stock is coming through and tenants once again have choice. A good tenant can compare properties, compare agencies and leave an agency that treats them poorly.
"Tenants are back in force and they have options," Ms Curtis said. "A landlord's best protection against vacancy is a tenant who wants to stay, and that comes down to how they are treated every day. Response times, maintenance follow-through, clear communication and respect. If we get that right for tenants, we have done the most important thing we can do for owners."
On Kolmeo, AKG tenants can pay rent, lodge and track maintenance requests, access their lease and reach their property manager from one app, with every request visible to the owner and the agency in real time. The group's new call-first standard applies to tenants as much as owners.
What happens next
Kolmeo CEO Scott Bateman said the decision was a signal to the wider industry. "AKG is one of the most progressive agency groups in Australia, and Avi and Rachael have been clear from day one that he wants property management to be a profession people are proud of. Moving an entire rent roll of this size onto one platform creates an opportunity to give its people better access to information, reduce unnecessary work and spend more time delivering value to owners and renters. This move is a serious commitment, and we are proud they have made it with us."
Kolmeo believes the partnership shows the potential for technology and agency leadership to improve the profession.
Mr Khan said the group's ambition was simple. "We want AKG to be the place where the best property managers in Queensland want to work, and the agency landlords trust with their wealth. Going full Kolmeo is how we get there."
About Ray White AKG
Ray White AKG is a Chairman's Elite multi-office real estate group across Southeast Queensland, with five offices trading as Ray White Marsden, Daisy Hill, AKG, Brookwater and Greater Springfield. The group employs more than 180 people and manages approximately 3,000 rental properties. It operates a vertically integrated model spanning residential sales, property management, legal, finance, events and proptech investment. Group CEO and Principal Avi Khan writes and speaks on AI in real estate, agency growth and property policies. More at raywhiteakg.com.au.
About Kolmeo
Kolmeo is an Australian property management platform launched in 2020 and built around the three sides of every tenancy: the owner, the tenant and the property manager. It brings properties, tenancies, requests, inspections, maintenance, payments, trust accounting and reporting into one mobile-first system, with built-in AI tools, automated compliance monitoring and Kolmeo Plus, a marketplace of services for owners and tenants. Kolmeo was named most innovative scaleup in property and facilities management at the 2023 Proptech Awards.
