Kolmeo CustomerGauge

Automate feedback collection at critical moments with Kolmeo’s CustomerGauge, to surface real customer insight.
Make data-driven decisions that improve satisfaction, reduce churn, and grow your property management business with automated feedback intelligence
Track-client-sentiment-in-real-time-and-fix-small-issues-before-they-escalate

Why Smart Agencies Choose Kolmeo's CustomerGauge

Transform feedback into actionable insights that drive better outcomes for your portfolio
visible
Identify Issues Before They Escalate
Spot at-risk tenancies and unhappy owners early. Kolmeo’s CustomerGauge monitoring alerts you when engagement drops - often the first sign of churn. Take proactive action before it's too late.
Rent Roll
Make Smarter Business Decisions
Stop guessing. Link feedback directly to revenue, property performance, and manager effectiveness. Know which properties thrive, which need attention, and where to invest resources.
Admin
Truly Understand Your Customers
Capture authentic tenant and owner sentiment at the moments that matter most - lease commencements, routine inspections, maintenance completions, and tenancy vacate. Know exactly how satisfied your customers are and why, through clear, structured NPS feedback that highlights the real story behind every score.
Stay-on-top
Grow Portfolio Value
Happy tenants stay longer. Satisfied owners trust you with more properties. Use insights to reduce vacancy rates, increase renewal percentages, and win new business through reputation and referrals.

Real Scenarios, Real Results

See how agencies and property managers use feedback intelligence to make better decisions.
Stop Tenant Churn Before It Happens
 
"A tenant leaves a low score after a maintenance request, saying the issue took too long to resolve"
 

 

Your Action: Follow up immediately using the case management tool to understand the problem and resolve it quickly. By addressing the issue early, you prevent potential vacancy, retain the tenant, and protect the owner relationship.

 

Win More Business with Proof
 
"A prospective owner asks how your agency measures customer satisfaction"
 

 

Your Advantage: Showcase Kolmes CustomerGauge dashboards, real survey comments, and your average NPS score in your pitch. This evidence builds trust and positions your agency ahead of competitors who can't prove their service quality.
Turn Happy Owners into Repeat Clients
 
"An owner receives their quarterly survey after tenant placement and rates communication at 9/10"
 

 

 
Your Growth: Use positive feedback testimonials in your pitch and marketing materials. When your owners purchase another investment property, you're the obvious choice and they refer their friends.
Get New PMs Up to Speed Faster
 
"A new Property Manager joins your team and inherits a mixed portfolio"
 

 

 
Your Efficiency: They can review historical survey results to quickly understand which owners need attention and which relationships are strong. This helps them onboard faster, reduce risk, and proactively address concerns.
Replicate Success Across Offices
 
"One office consistently receives higher NPS scores than another"
 

 

 
Your Strategy: Use comparative reporting to identify best practices in the high-performing office and replicate them across other locations. This lifts service quality across the entire business.
Justify Your Fees with Data
 
"An owner challenges your management fee during a renewal discussion"
 
 
Your Data: Use historical NPS data, retention insights, and satisfaction feedback to demonstrate the value your agency delivers. Transparent experience data strengthens your position and reduces fee pressure.

Powerful Features, Easy to Use.

Group 1000005048
Revenue Attribution
Link feedback directly to retention rates, renewal probability, and portfolio growth to prove ROI
Group 1000005069
Real-Time Alerts
Get notified immediately when critical issues arise or satisfaction drops below your threshold
Group 1000005014
Smart Segmentation
Filter feedback by propertymanager, office, state, owner vs tenant, issue type, time period, and more
one-platform-1
Save Time with Automation
Kolmeo’ CustomerGauge automatically sends the right survey to the right person at the right time

Why Property Managers Love Kolmeo

2-Oct-14-2025-06-00-04-6806-AM

Xceed Real Estate

Kim Fernie

“There are so many favourite features to choose from with Kolmeo, but if I had to pick just one, it would definitely be the instant funds transfer. As soon as money is received, it’s automatically sent to whoever needs it, whether that’s an owner, a contractor or the agency. That kind of speed is a total game changer. Owners get their rent straight away, no waiting until the end of the month, so they can put it straight towards their mortgage or other expenses. Tradies get paid immediately, meaning they can move on to their next job without chasing payments, and the business looks professional and efficient. It improves cash flow, builds trust, and makes the whole process feel smooth, fair and modern - exactly what people expect today. I love it.”
1-Oct-08-2025-09-33-39-8157-AM

Little Real Estate

Phoebe Haig

“Kolmeo makes it so easy to stay on top of absolutely everything!As a property manager, there are always so many things happening at once, but Kolmeo's Requests feature means I never forget a task. It’s like a built-in reminder system that keeps me organised, clears out my inbox, and helps owners and tenants feel confident that I’m on top of their needs. As a team, it's good to be able to have all the information in one space (and out of emails) that anyone can access.Honestly, I don’t know what I’d do without it!”

Ready to Transform Your Customer Experience?

Join smart agencies who are using customer intelligence to reduce churn, improve satisfaction, and grow their portfolios with confidence.
Talk to our team today