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Thriving together with NPS

At Kolmeo we’re focused on continuous improvement in property management, and your feedback is an essential part of this journey.

As we prepare for our next round of Net Promoter Score (NPS) surveys in the coming weeks, we’re looking forward to hearing from our customers again.

Our last survey has already prompted a series of initiatives at Kolmeo to enhance the experience our customers have with us.

NPS is a snapshot of customer sentiment

Net Promoter Score is more than just a metric – it's a window into how you, our customers, perceive us.

It measures not only the likelihood of repeat business and customer loyalty but also helps us forecast growth, evaluate brand health, and gauge overall customer satisfaction.

Key insights from our last survey

Our recent NPS survey revealed some really valuable insights.

Promoters commended us on our responsiveness, engagement, and seamless handling of requests.

On the flip side, feedback on page design, system workflows, and inefficiencies in the way property managers use Kolmeo, has helped us focus on improvement opportunities.

Action in response to your feedback

In response to your feedback, we’re focusing on refining our page design and structure for greater clarity and efficiency.

We’re also addressing workflow gaps to ensure smoother interactions. And our team is working on solutions that ensure as your business grows, Kolmeo can support you with the same level of efficiency.

Our journey continues

We’re grateful to have you on this journey with us. Your participation in our upcoming NPS surveys and your candid feedback contribute immensely to our growth. As we go through this process, we're dedicated to keeping you in the loop every step of the way.