Pamela Styling from DiJones Real Estate

Scott and Brock talk with Pamela Styling, Partner and Head of Investment Management at DiJones Real Estate. Throughout this episode they discuss the unique approach to property management at DiJones – how it started, how the business approached the change, and how it all works.

Pamela answers the following questions:

  • What’s the decision making process when making changes in the business?
  • How do you get your team on board with change?
  • What is DiJones Real Estate story?
  • How do you minimise preventable losses?
  • How do you segment and identify which offering works best for different properties?
  • How do property managers context switch between different properties with variable levels of service?
  • Would a variable service offering work for every business?
  • What was the experience of existing clients moving into the new service offering?
  • What was the process of determining tiers and pricing?
  • How do you manage the admin as clients move around different levels of service?
  • Have you had to think differently about how you train and recruit?
  • Where do you see the industry going next?

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