Real Growth Without Burnout

Meet Xceed Real Estate:

Ambitious, People-Focused and Growing Fast

Founded in 2016, Xceed Real Estate quickly made a name for itself in Perth’s competitive property management market - scaling quickly through 24 acquisitions in just eight years. However, rapid growth introduced complexity and new challenges.

Multiple offices, diverse systems, and expanding teams demanded a smarter, more connected way of operating. The traditional all-in-one property manager model, while effective in their early years, would need to evolve to match their ambitions.

Xceed’ s leadership knew that sustaining growth meant investing in better systems that could provide clarity, streamline operations and enable their people to focus on what they do best, without compromising culture or service. 

www.xceedre.com.au 

Xceed identified key priorities for their next growth phase:

• Freeing property managers from juggling every aspect of the role - leasing, maintenance, arrears, and client communication, to allow for greater specialisation.
• Simplifying internal handovers and reducing process variation between offices.
• Maintaining service quality and speed, even with a larger, more complex operation.

With their portfolio expanding, Xceed wanted to ensure consistency, efficiency, and exceptional client experience across every location.

For Xceed, this wasn’t about fixing a problem, it was about future-proofing success. They needed a smart, scalable platform and a collaborative partner who could help them deliver growth with confidence, protect their reputation, and keep their people engaged.

The Solution:

Kolmeo Brings Structure, Clarity and Confidence

Partnering with Kolmeo gave Xceed access to a platform designed specifically for the complexities of property management - and the flexibility to fit their unique business model. 

Task-Based Workflows with Role-Specific Checklists

Kolmeo’s workflow engine allowed Xceed to move away from the all-in-one property manager model. Tasks were assigned to the right person at the right time, boosting accountability and reducing handover friction. Custom checklists made onboarding easier and ensured quality and consistency across all offices and acquisitions.

Flexible and Efficient Payment Processing 

With thousands of properties to manage, payment processing had become a time-consuming
challenge. Kolmeo introduced flexible, compliant payment flows with automated disbursements -
saving frontline staff several hours of manual work each week and reducing the risk of error. 

Boosting Frontline Staff Efficiency

With better access to property data, frontline staff were able to handle queries immediately without
escalating every issue to property managers. This reduced interruptions, sped up response times and improved client satisfaction. 

“Kolmeo has been a game-changer for productivity and for customer experience. ”

On a personal level, Xceed valued Kolmeo’s responsive, collaborative approach. Daisy says the Kolmeo team listens closely and builds features shaped by real user needs.

Since implementing Kolmeo, Xceed has built a foundation for sustainable growth without compromise. Key outcomes include: 

    Managing over 4,000 properties with strong team alignment

    Holding arrears under $25,000, supported by specialist arrears and court roles

    Achieving industry-leading retention rates

    Achieving average call wait times under 30 seconds through smarter workflows

    Earning more than 2,000 Google reviews averaging 4.5 stars

    Named WA Agency of the Year by RateMyAgent 

These results demonstrate how investing in the right systems and people allows growth without sacrificing service or team wellbeing.