Scott sees this moment as the biggest opportunity property management has had in decades. Too many talented property managers have left the industry, worn down by admin, compliance pressure and the constant fear of something important falling through the cracks. Our property management software now takes most of that off their plate, so what’s left is the part of the job that has always mattered most: how owners, landlords and tenants feel about the service they receive. For Scott, great property managers have never been defined by how much they get through in a day. What defines them is the difference they make for the people they look after.
Andy and Scott also chat about the people side of the industry changes. Scott explains why experienced property managers are often the most hesitant to hand familiar work to technology, and why agency leaders should treat that with respect rather than frustration. He also shares where he believes AI should never take the lead, even when it’s perfectly capable.
Along the way, Andy and Scott swap stories that show what a property manager can achieve with the time and freedom to focus on people, and why the future of property management is one worth getting really, really excited about.
Hear Scott on the future of property management, AI, and why the human side of the job matters more than ever, on Success Curious.