The conversation begins with Margaret's own story, twelve years spent bringing emerging technology into traditional industries before landing at Kolmeo, drawn less by the product than by an industry she found deeply human. Early on, they turn to Kolmeo's State of Property Management Report, run earlier this year, the first of its kind to ground industry conversations in data rather than anecdote. What it uncovers isn't a lack of interest in the work, but a retention problem tied closely to unclear career pathways, one Margaret links to the unrelenting pace of legislative change younger PMs are expected to absorb.
From there, Margaret and David talk through what AI is actually capable of, answering legislative questions with real citations rather than guesswork, drafting owner updates in seconds instead of minutes, and lifting the repetitive admin that wears PMs down, so they can spend more time on the relationships that drew them to the job. Margaret is candid, too, about where her own comfort with AI ends, some things, she argues, should always stay human.
Hear Margaret reflect on AI in property management and the continued importance of human connection in the industry on All Things Property Management.