Maintenance requests have always been one of the most time-consuming parts of property management, not because the issues are complicated, but because of everything that happens before a Property Manager can actually act on one. The after-hours call to triage something that could have waited. The incomplete request that needs a follow-up to get the full picture. The manual data entry to get it into the system properly. All of it adding up before the actual work has even started.
Kolmeo’s AI-powered Tenant Assistant changes that.
Tenant Assistant is Kolmeo's AI-powered maintenance tool for tenants, available 24/7 directly inside My Kolmeo: the tenant portal. It guides tenants through lodging a maintenance request from start to finish, capturing the right information upfront, attaching photos, and creating the request directly in Kolmeo on their behalf.
Your team doesn't need to chase details. Your tenants don't need to call. And the request that lands in Kolmeo Manager is complete, clear, and ready to action.
When a tenant has a maintenance issue, they open Tenant Assistant in My Kolmeo. From there, the process is structured and straightforward.
The tenant describes the issue, prompted to provide the key details: what the problem is, where it is, and what's happening. Tenant Assistant then asks them to upload a photo. Rather than relying solely on the tenant's written description, the assistant analyses the image to help identify the type of problem and its details. This is where a lot of incomplete requests get fixed before they even reach your team.
The tenant then reviews a summary of everything they've provided and confirms it before submitting. Once confirmed, a maintenance request is automatically raised in Kolmeo with the tenant's description, urgency level, and all uploaded images already attached. All ready for your team to action, just like any other request in the Kolmeo Property Management Platform.
Fewer calls, manual entry and back-and-forth to fill in the gaps.
Apart from Maintenance requests, Tenant Assistant handles a range of common tenant questions that would otherwise land in a PM's inbox.
Tenants can check their paid-to date and find out whether they're in arrears, without calling the office. They can download payment receipts and get details on specific transactions. They can ask general tenancy questions like how much notice they need to give before vacating, or how frequently inspections are scheduled.
Every conversation starts with a clear disclosure that the tenant is speaking with an AI-powered assistant, not a person, and that responses don't constitute legal advice.
If a tenant uploads a photo that indicates a dangerous situation such as exposed wiring, a gas leak, or structural risk, Kolmeo’s AI Tenant Assistant stops the flow immediately. It does not continue the maintenance request. Instead, it directs the tenant to remove themselves from the situation and contact their property manager or emergency services. This is a hard guardrail, not a suggestion.
The maintenance request that reaches your team through AI Tenant Assistant in Kolmeo is not the same as one that comes in via a late-night phone call or a one-line email. It arrives with structure, context, photos, and an urgency assessment already in place. Your Property Managers spend their time acting on requests, not reconstructing them.
Fewer after-hours calls. Fewer incomplete submissions. Less manual data entry. And for tenants, a faster, clearer way to get help at any hour - without waiting for business hours to start.
Tenant Assistant is live now for all Kolmeo customers and available to tenants in MyKolmeo.